Royal Crimson

PRET-LINE emphasizes 100% customer satisfaction and provides a 24-Hour Return & Exchange Policy. We accept returns for damaged or faulty products. We also offer no-questions-ask returns/exchanges within 24 hours of receipt. Complaints about defects in dresses must be made on the same day. Eligible returns must be unused, undamaged, and accompanied by proof of purchase.

Customers need to send details to us on  WhatsApp with the subject 'Returns/Exchange' and provide order details and reasons for that.

1. Shipping Charges are non-refundable.
2. Ecommerce tax is non-refundable.
3. Sales items can neither be exchanged nor returned.

We will provide return instructions, and customers should obtain proof of postage. Customers bear the shipping costs. Upon receiving and inspecting the returned item, a confirmation email is sent, and if approved, the refund is processed. In the case of exchanges, adjustments to order amounts are made, and any balance is provided as online shopping vouchers or paid by online transfer.